Archive for the ‘Copywriting’ Category

THIS is a “thumping?” (word choice)

May 24th, 2009

As a writer, I pay attention to the words people use.

During a discussion on a forum earlier today, someone mentioned that one soccer team “thumped” another, 2-0. I don’t follow soccer, but I found the word use odd.

2-0? That’s it? Two to nothing is a thumping? 

I would figure if a team got “thumped”, they got beat pretty bad. 2-0 isn’t bad. 12-0 is bad.

I would call it a “win”, as in “team A won 2-0″  or even something like “team A outlasted team B 2-0″. You could even use the word “beat”, like ”team A beat team B 2-0″ (but, and I have to be clear, you can’t call it a “beating”.)

I just found “thumped” to be an interesting word choice. But I’ve seen this before in soccer – announcers will talk about how one team dominated another, and the final score was 1-0.

One to nothing. That’s “domination”???

I must say, I disagree. The whole team scored one friggen’ goal. That’s only one more goal than *I* scored, and I don’t even play.   

Happy Memorial Day

More random thoughts on Rates

May 16th, 2009

Some random thoughts this afternoon on rates and such:

Many times, small business owners hit a wall in setting their rates or charging for their services. This is because they are still in that “job” mentality of hourly rates, etc. If you are in business for yourself, you will need to break out of this line of thinking.

If a job pays you $20 an hour, that’s probably only 1/3 of your true cost to them. Because there are taxes, benefits, your office, your computer, your chair, company services, the copier repair guy (who is always there), and 4 billion other things you don’t really know of.

That means if you were in business for yourself performing the same job as the above-mentioned example, to cover everything you probably should be charging $60 per hour. Fair enough?

But let’s take this a step further – that rate makes things equal to a job. Is that really all you want? To be worth only as much as a job would pay you? I gotta tell you – if I’m only going to make what a job would pay me, I’ll just go get a job – it’s 1,000 times easier.  

No, to be happy working for yourself, you have to get paid what you are truly worth. And how much is that? Well, there’s no set number, but here are a few things to take into consideration:

  • Competition – if your competition generally charges about $100 an hour, you need to be somewhere within that rate. It can vary some, but you need to be somewhat competitive.
     
  • If the competition is all over the place in price (like in my business), you need to find a number that you are comfortable with and charge that. And make sure you are happy with this rate, not grudgingly accepting it.

 Per Project Price

A good way to avoid the whole hourly thing (and I hate hourly, as it feels too much like a job) is to charge a per-project rate. This is what I do 95% of the time: tell me what you want, and I’ll give you a complete price for the job.

Avoid feeling bad about getting paid

This is another roadblock that many entrepreneurs must overcome – the guilt associated with charging a fair rate. Again, the “job” mentality doesn’t help here.

Back when I was doing freelance programming, I had trouble with this – for my first job I charged $60 an hour for (a VERY low rate, but a fortune to me at the time, as I was used to a “job” that paid around $20 per hour). The project was going to be 20 hours, and I was astonished that I’d actually make $1,200 for it. I did the project, and I felt a little apprehension (and a bit of guilt) as I sent the invoice – am I REALLY worth that? (silly question, I know, but I was starting out )

Anyway, my apprehension went away fast – not only did the client happily pay the $1,200 right away, they booked me for several more jobs right then and there. Turns out, I was an outright bargain in their eyes.

So set a fair rate for yourself, and send out those invoices with confidence.

A little business annoyance

May 5th, 2009

I’m sure I’ve written about this before – maybe here, maybe in an old blog, but it happened again today, so I need to mention it (and I will keep mentioning it until i change the world!) Apologoes in advance – this is a little “rantish”.

I hate it being implied that what I do is easy.

There are two ways this happens. One way is a client will say something like “oh, this should be an easy job for you” or “I’ve got an easy one for you“.

This may seem innocent, but I find it a little annoying. How do they know it’s an easy job? Because it almost always isn’t. Believe me, writing to get someone to click (or react) is hard. Sometimes, I’ve spent half a day on one page. Usually when someone says “this’ll be easy for you”, it’s a setup for “I’m not going to pay a lot for this”.

So please, do me and every other professional you deal with a favor – don’t tell them their job should be “easy”. Let them decide what’s easy, and what isn’t.

The other one that people sometimes use that somewhat discounts what I do is the old “well, I could write this myself, but I don’t have the time”.  I hear that one every so often.

Ummm, no Captain Marvelous, you probably couldn’t write this. That’s why you’re coming to me.  There’s no shame there – this is what I do.

You can say about your lawn guy “I’d cut it myself, but…” and I’ll believe you. But please, there’s no need to say to me “you know, I’m hiring you simply because I have no time“.  

I hire web designers because I can’t make websites. I have Jen do any graphic work for me because I suck at it. I hire a plumber because I have a 50% “it holds” ratio when I solder pipe (and you don’t find out if it holds until you turn on the water… which sucks when you’ve soldered 5 connections.) I don’t tell any of these people that what I need done is “easy”. And I certainly don’t say “I could do it myself, but…”

Anyway, that’s my little rant for today. Tomorrow, we’ll talk about “what part of 14 items or less don’t you understand?”  :)

Price – one more time (credentials, this time)

April 7th, 2009

I’m on a roll with these pricing posts, so let me do one more and make it a trilogy.

One thing you need to remember when pricing people is their business credentials, their experience, etc etc. Not everyone is the same.

Let me give you an example:

Last week, a guy says to me “You’re higher than two of your competitors… why?” So I ask him “who are these competitors – show me their websites”. And surprisingly, he shows me.

One guy is an ad on Craigslist.  Really, that’s it – a free ad on Craigslist.

The other guy has a one-page site obviously made with “WEB-NOOB PageMaker” or something like that, has one paragraph of copy, 4 misspellings, a link to a 404 blog, and little else. 

That’s who I was being compared to.  My 50+ page site (plus this site), stellar Dun and Bradstreet rating for 5 years now, BBB Membership, two books… and all that gets me is “gee, the guy on Craigslist was cheaper”.

Now, it sounds like I’m mad over this or something. I’m really not – I would say that most people who talk price with me do NOT compare me to Craigslist.

But every so often, someone does… They compare me to someone with no samples, no credentials, no experience, and no writing on their own site… I mean, that actually astonishes me. I have enough copy on my main writing website to fill a small book. And I get compared, as a writer, to someone who has fewer words on their website than I have on this blog post. And that’s even if they have a website.

It’s the equivalent of going to a nice, fancy, sit-down restaurant, and then wondering why they don’t have a Dollar Menu like McDonald’s does.

One more book update (NOT April Fools!)

April 1st, 2009

Do the Web Write has finally been released on Amazon. Go to the book’s page on this site and there’s a direct link to the Amazon page.

Yay!!!

Let’s Talk Price Again

March 27th, 2009

I have this conversation at least once a month:

Potential Client: Ok, I’d like to hire you. But I found someone willing to do the job for “x”. Just match their price, and the job is yours.

Me: Why didn’t you just hire the other person?

Potential Client: Well, I like your writing better.

Me: And that’s exactly why I’m more expensive. I’m sorry, but if you want the other person’s price, you’ll have to hire the other person.

#########

The conversation then goes one of three ways – sometimes I get the client (and get my price… although I have to be honest – I’m not that expensive.)

Other times, I don’t. And sometimes (not often, but often enough to mention), the person is a bit of a jerk about it. Like they can’t fathom that I charge more than Chuckles McNoodle, who they found on Craigslist.

Here’s another monthly conversation:

Potential Client: What do you mean you can’t do this until next week? It’s only three pages!

Me: I apologize. But understand that you aren’t my only client. In fact, I’m technically booked through next week – I’m squeezing you in as it is.

Potential Client: Well, so and so said they can do it tomorrow.

Me: Well, so and so is free tomorrow because so and so has no business lined up. Care to guess why?

###############

Now, if it sounds like I’m venting… well, I am (a little). This is my blog, and I can vent if I want to. But there’s also a lesson here for all businesspeople (especially small businesses, where owners converse with each other) – if you want person X’s work, then don’t compare them to person Y. There’s a good reason my price is what it is, and my schedule is such. It’s the very reason you want me to do your project.

If all you care about is price or getting it done tomorrow (and let’s be honest – almost all of those “quick” deadlines are arbitrary), then don’t debate me over my terms – just hire the other guy and be done with it. I won’t lose sleep, trust me.

When I hire people, I hire them because I want THEM. I don’t compare their price (or timeframe) to anyone else’s. In general terms, if I want their expertise, I am usually willing to wait a reasonable amount of time, and pay their rate.

WHAT is your price???

March 14th, 2009

I had a company contact me today about writing. They had a LOT of work for me.

  • A 4000-7,000 word website (likely 15-25 pages) to be edited/rewritten
  • A 14,000 word booklet to be edited/rewritten
  • A 2,000 word proposal to be written.
  • “Many” press releases to be written (guessing 5-10)

They need most of it done “by April” (ummm, it’s March 14th… you think maybe you’d have started contacting writers earlier?)

I suspected from the grammar of the e-mail that it would be a hefty editing/rewriting job (“are” instead of “our”, no question marks when asked a question, etc. Now I’m not saying this in a negative way - I totally understand that English isn’t everyone’s first language – I’m just pointing out that it’s likely going to be a hefty rewrite.)

Anyway, that’s a big project. Easy two, maybe even three weeks work. This isn’t something I can bang out in a day.

So I give them my price. Turns out I’m really out of their range.

Know why?

Their budget for that entire project was $200.

Two. Hundred. Dollars. For everything.

I almost don’t know what else to say. I’m stunned that a company actually thinks I (or any writer… or anyone for that matter) should work a few weeks for $200. Just mind-blowing. Plus, their reply was a bit curt (here’s a hint: when you call what I do “just” writing, it annoys me. If you can’t afford my services, just say “your price is over our budget” and leave it at that, ok? I totally understand.)

I do admit, most people who can’t afford me do just that – they are nice about it. But sometimes, the ones who are obviously extremely under-funded (i.e.: flat-broke) can be a bit rude when discussing price. I don’t know why, but many of the ”I have $10, what can you do for me?” people just are.

One more time: If you can’t afford someone’s price, that’s fine. It’s just part of business, in fact. But be nice about it.

And maybe, just maybe, that rudeness is why you have no money, either. Ever think of that?

Another book update

March 3rd, 2009

Both “Do the Web Write” and the second edition of “Real Home Based Business“ should be in stores / online shortly.

I got my advance copies of “Real Home Based Business” last week via FedEx, and it looks great – very happy with it. It has MORE content, yet it’s actually shorter in page count. Nice printing job.

As far as Do The Web Write is concerned, well, I was out for maybe twenty minutes this morning, which means that was the exact time that FedEx came to make another delivery. So instead of a package, I got a “we were here but you weren’t.. ha ha  ha” note on the door (FedEx has an odd sense of humor.)

Seriously, since the only thing I’m expecting from FedEx are my advanced copies of ”Do the Web Write”, this must mean it’s done printing as well. Hopefully, I’ll have them tomorrow after I sign the little note (you know, in this day and age, there has to be a better way than this to deliver stuff. I can take a payment from China in thirty seconds, yet I can’t get a package delivered unless I am physically here – just seems odd.)

But anyway, that’s what’s happening on the book front. Both books out this month. Awesome.

Fonts

February 24th, 2009

From the last few blog posts, you can see that I’ve been experimenting with fonts a little bit. Must have changed the CSS sheet 50x, trying to get the best font / line space look.

And, of course, I screwed it up a few times… note to those who, like me, know just enough web stuff to be dangerous – make a backup of your CSS before you begin mucking with it. Because after an hour, it’s hard to remember what you changed to what size – and changing that one line makes your website explode.

Anyway, I settled on my old favorite – Verdana, in 10pt (or 13px or .8em or whatever passes for 10pt in web/css speak), and using 140% line spacing. I feel this combination is the easiest to read, and, being a writer, I find that pretty important.

As I write, I’m also experimenting using a different font for the sidebars – Arial 10 pt. I don’t know if I like the “two font” thing – we’ll see.

The reason I’m even writing this is because many businesses pay little to no attention to their fonts. They care about the picture that’s on the website, but don’t care so much about the look of the words. Trust me when I tell you, fonts are vital. I have done this before (play with fonts… I have an odd sense of amusement, don’t I?… Literally, I’ll spend hours changing the fonts on my website. Clearly I am out of control)… where was I?

Oh, playing with fonts. Yes. I have tested this type of thing. Tracked my conversion rate and time people spent on my website, then changed the font, and looked at the numbers again a week or two later. This is how I settled on Verdana – I have noticed better results with Verdana than any other font. Arial is second, and no other font is even remotely close.

And the size I am currently using is best. I know you corporate people like your tiny little fonts, but they look too much like fine print to me (and everyone else.) You know what “fine print” is, right? It’s where evil corporations bury all of the terms and conditions and side effects. They put “the fine print” IN fine print because (get this) NOBODY READS IT. IT’S TOO HARD. 

Trust me, “May Cause Festering Boils” will NEVER be in easy to read print.

So, if we can agree that fine print is hard to read (and a great place to bury the bad stuff), why on earth would a company use “fine print” on the pages of their website? I dunno, but lots do – they’d see better results if they changed it.

Ok, that’s today’s marketing thought. Verdana (or Arial). 10pt+ (or similar).

A great little story about justifying your price

February 17th, 2009

There are times that I’m asked something like “why do you charge ‘x’ to write a simple letter?” (or webpage, proposal, etc)

While many professionals get annoyed when justifying their price, I have found that it’s really better to make the asker understand that they aren’t paying for the actual “work”, but for the results that the work produces.

Take my line of work for example: Let’s face it – anyone can put words on paper and write a letter. Or copy for a webpage. Or a marketing proposal. There’s nothing to it – press a few keyboard buttons. A child can do it.

But will it be read by strangers?  And get you the result you want? THAT’S what you are paying me for.

This reminds me of a great story that’s been floating around the net’ for a few years (I do not know who to credit for this – if anyone knows, let me know):

*****

“The huge printing presses of a major Chicago newspaper began malfunctioning on the Saturday before Christmas, putting all the revenue for advertising that was to appear in the Sunday paper in jeopardy. This was a big problem. None of the technicians could track down the cause of the malfunction. Finally, a frantic call was made to the retired printer who had worked with these presses for over 40 years. “We’ll pay anything; just come in and fix them,” he was told.

When he arrived, he walked around for a few minutes, surveying the presses; then he approached one of the control panels and opened it. He removed a dime from his pocket, turned a screw 1/4 of a turn, and said, “The presses will now work correctly.” After being profusely thanked, he was told to submit a bill for his work.

The bill arrived a few days later, for $10,000.00! Not wanting to pay such a huge amount for so little work, the printer was told to please itemize his charges, with the hope that he would reduce the amount once he had to identify his services.

The revised bill arrived:

$1.00 for turning the screw

$9,999.00 for knowing which screw to turn. “